Privacy and terms
The documents that govern the use of Cord, each with the date of the version in effect.
For everyone
- Terms and Conditions
Terms and conditions for using Cord: accounts, plans, Cord Payments, invoicing, integrations, acceptable use and liability.
In effect from
- Privacy Policy
How Cord collects, uses and protects personal data from businesses and their clients, which providers process it and how to exercise your rights.
In effect from
- Cookie and local-storage policy
Which cookies and local storage Cord uses, what for, how long they last and how to accept or decline optional analytics.
In effect from
For businesses that use Cord
- Payment Terms
Terms for Cord Payments, Mercado Pago collection, the customer portal and automatic charges: fees, refunds, disputes and payouts.
In effect from
- Invoicing Terms
Terms for issuing invoices and other tax documents with Cord in each country: data, credentials, transmission to the authority and retention.
In effect from
- Data Processing Agreement
Data Processing Agreement between the Customer and Flouvia: instructions, security measures, sub-processors, transfers, incidents and deletion.
In effect from
- Third parties and sub-processors
The third parties involved in Cord: sub-processors, providers with their own obligations, authorities and integrations, and how changes are announced.
In effect from
- Sub-processors
Who processes customer data on Cord’s behalf, for what and when; announced changes and how to get notified by email.
Live list: every change is announced on it
- Retention, export and deletion
How long Cord keeps each kind of data, how an organization exports its information and how it is deleted.
In effect from
- Acceptable Use Policy
Which uses of Cord are prohibited, the reasonable-use limits, the measures for a violation, appeals and how to report illegal content.
In effect from
- Collections Notice
How Cord’s AI collections work: activation, message cap, debtor opt-out, installment plans and data.
In effect from
- Artificial Intelligence Disclosure
Which Cord features use artificial intelligence, what data they receive, what controls they have and how to ask a person to review a result.
In effect from