Cancel CFDI with related documents
This applies to organizations in Mexico. The SAT does not allow cancelling a CFDI that has valid related documents: if you try, it marks it “Not cancellable”. Before voiding or replacing an invoice, check which documents depend on it.
In short:
| The invoice has… | What to do |
|---|---|
| Valid credit notes | Void the credit notes first; then the invoice. Cord does not void or replace the invoice while they exist. |
| Issued payment complements | Replace CFDI is not available from the app: write to soporte@flouvia.com to replace it. |
| Payments applied | It is not voided: use More actions › Credit note. The payments stay on the invoice. |
| A replacement in progress | Continue it with Continue the replacement; another one is not created. |
| Sales in a global invoice | Cancel the global invoice under reason 04 and issue it again without that sale. |
Credit notes
An issued credit note is an expense CFDI related to the invoice’s UUID. While it is valid:
- Voiding the invoice is rejected until the note is resolved.
- Replace CFDI is not offered: the detail says “To replace it, first void its credit notes”.
Void the credit note from its own detail (More actions › Void) and, once the SAT confirms its cancellation, go back to the invoice.
Payment complements
Each payment on a PPD invoice carries a payment complement related to it. To cancel or replace that invoice, its complements would have to be cancelled first, and Cord does not do that from the app yet. The invoice detail says so: “It has payment complements issued… Write to soporte@flouvia.com to replace it”. See PPD invoices and payment complements.
Payments applied
An invoice with payments is not voided, because the money already came in. If the amount must be corrected, issue a credit note; if money must also be returned, make the refund separately, from the invoice’s detail page (Refund next to the online payment) or, if the payment came in through the quote, from Payments. The refund doesn’t cancel the CFDI or its payment complement.
Replacement in progress
When you click Replace CFDI, Cord creates a draft linked to the original. There can only be one live replacement per invoice: if it already exists, the detail offers Continue the replacement. While the original’s cancellation waits for the recipient’s acceptance, both CFDI stay valid; if the recipient rejects it, retry the cancellation or, if the replacement is not needed, cancel it under reason 02. Voiding a replacement without payments returns the balance to the original.
Global invoice
A sale included in a valid global invoice cannot be invoiced separately. If a client asks for their invoice:
- Open the global invoice and use More actions › Void with reason 04 · Nominative transaction related to a global invoice.
- Once the cancellation is confirmed, its sales are free again. Click Issue the period’s global invoice again and untick the client’s sale.
- Issue the client’s invoice from their quote.
The global invoice is not replaced: it is corrected by cancelling it. See General public invoicing and the global invoice.
Related
Availability of the September improvements is being verified. See scope and release status; contact support if a described action is not yet shown in your account.