Handling disputes and chargebacks
A dispute or chargeback occurs when a cardholder does not recognize a charge processed through the payment button on your quotes.
Where are disputes managed?
Cord centralizes tracking and evidence preparation under Payments › Disputes. When a chargeback opens, the platform creates a high-priority task in Tasks (with the evidence deadline as its due date, so it shows up in the morning reminder), notifies the owner, and displays the deadline reported by the payment network.
- Open the dispute from Payments and review its reason, amount, and deadline.
- Prepare the product or service description, customer communication, and delivery details.
- Save the draft as often as needed. You can also attach a receipt or proof as PDF, PNG, or JPEG.
- Review all evidence and select Submit permanently. This action is irreversible and may require recent identity verification.
Cord never submits evidence automatically. If the final outcome requires a tax correction, issue the corresponding Credit Note from Cord with guidance from your tax advisor.