Payments & Deposits
Everything about receiving funds, settlement times, and fees.
Bank account deposit times
Find out how long it takes for the money to reflect in your bank account once the client has paid.
How to activate online payments
Step-by-step guide to set up your account and receive card, bank transfer or bank debit payments from your quotes and invoices.
Processing fees and rates
Cord Payments fees by currency and method: card and SPEI in Mexican pesos, and no Cord fee in the other currencies.
Handling disputes and chargebacks
Learn what a chargeback is and the steps you must follow to respond to or win a bank dispute.
Collect a deposit
Ask for a percentage up front on approval and collect the balance per terms.
Identity verification and beneficial owners (KYC)
What verification asks for, why it changes by country, how to declare owners with 25% or more, and what to do when a document is rejected.
Issue refunds to customers
How to refund a quote or invoice payment, fully or partially, and how to correct the tax document afterwards.
Automatic AI collections
An agent that, once credit lapses, reminds with the real link and can propose an installment plan.
Client portal and paying several invoices
One link per client with all their invoices, the balance per currency and paying several at once: how to create, send and rotate it.
Automatic payments and what happens when a charge fails
Your client saves a method in their portal and each invoice is charged when due: what is charged, how they authorize it and retries by decline type.
Bank debit: SEPA, ACH, Bacs and Canadian pre-authorized debit
Collect by debiting your client’s bank account, in beta: SEPA in EUR, ACH in USD, Bacs in GBP and pre-authorized debit in CAD. Setup and timing.
Get paid with Mercado Pago
Connect your Mercado Pago account so clients pay from the quote link: which countries it applies to, what they see and when it is marked paid.
Cash Payment Reception
Cord Payments does not accept cash or convenience store payments: how to record by hand a cash payment you received outside Cord.
Change Payout Frequency
Choose whether your Cord Payments payouts go out daily, weekly or monthly, and what pauses them while your account is unverified.
Deposit reconciliation
Match payments with your bank deposits: record manual transfers, see how Cord reconciles transfers with a reference and where to find online payments.
Get paid with Bizum
Bizum is coming soon to Cord: what your customers in Spain will see, its limits, and what it costs.
Interest-free installments (MSI)
How to offer interest-free card installments in Cord, what they cost, and what your customer sees.
Multi-currency collections
Quote and collect in a currency other than your accounting currency: which methods collect each currency and how the invoice declares the rate.
Processing limits
How payment limits are determined and what to do when a transaction is declined.
Reasons for Declined Payments
Why a bank declines a payment (issuer, authentication, details or risk checks), where to see the reason in Payments and what to ask your client.
Receive international payments
Collect from clients abroad in their currency by card, bank transfer, direct debit or Mercado Pago, and invoice as the country you issue from requires.
Switch between bank transfer and card
Which methods the quote and invoice links offer and what to check before paying another way: card, SPEI, bank transfer or direct debit.
Still have questions?
Don't worry, our expert team is an email away to solve any issue.