Why can't I remove a block or save my design?
The design editor checks every change so your client can always read the quote and approve it. Some changes aren’t made, others are made but don’t let you save until you fix them, and others only warn you.
This feature is new and may not be enabled on your account yet. If you don’t see it, write to us.
Changes the editor doesn’t make
If a change would leave your client without what they need to approve, the editor doesn’t make it and tells you why:
- “The client needs to see this block before approving.” Header, quote details, total, line items, payment plan, notes, legal text, and approval and payment can’t be removed. The payment plan and notes don’t show on a quote that doesn’t have them.
- “This block goes before approval: the client reads it before approving.” Those blocks can be moved, but always above Approval and payment.
- “Each Cord block appears only once.”
- “A Cord block shows on every device.” It can’t be hidden on mobile or on desktop.
- “A design can have up to 40 blocks.”
- “The design is too large. Remove some blocks.” A design weighs up to 64 KB.
The conversation, the contact, and the footer can be removed. To put them back, find them in the Add tab, under Cord blocks.
What stops you from saving
When the status says Review the warnings to save, open the N to review button in the top bar. Each item says what to fix:
- “The text isn’t readable on that background. Choose a color with more contrast.” Text, muted text, and the success and error colors need a contrast of at least 4.5 to 1 on the quote’s surface and on the background of each Cord block. Darken the text or lighten the background. A Transparent Cord block is also measured against the colors of its section’s decoration and the page background’s decoration: lighten those colors, lower their opacity or switch the block back to Card.
- “A Cord block goes on a solid color.” A transparent Cord block is read over the page background, which must be a color or a gradient.
- “A text on the canvas can’t be read over what’s behind it. Change its color or put a shape behind it.” Text on a canvas needs a contrast of at least 4.5 to 1 (3 to 1 if it’s large) over everything behind it: the background, the shapes it crosses, and the patterns, in light and dark. Change its color or put a solid shape behind it.
- “Text over an image needs a tint to be readable.” A section, a block, or the page has a photo or video background with text on top, with no tint or one so light that the text doesn’t reach 4.5 to 1 against the least favorable point of the image. Raise the Tint strength or turn on Text on a card. If the text sits on your theme background, the link puts it on a card.
- “Only the first page has its own background: it’s the background of the whole link.” In Code, a page that isn’t the first has a
fondo. Remove it and put the background on the first page or in the Theme tab.
As soon as no items are left, the editor saves on its own.
When saving, Cord also checks that every image and video is in your business’s library:
- “An image is no longer in your library.”, or the status says Couldn’t save after pasting a design into Code. The design uses an image or a video that isn’t from your library, for example because you copied it from another account. Upload it to your library and pick it again in the block or background that uses it, or remove it.
Warnings that don’t stop anything
- “There’s a variable Cord doesn’t recognize: it will show as typed.” Check what you typed in curly braces. The variables that exist are
{cliente.nombre},{cliente.empresa},{negocio.nombre},{folio},{fecha},{vigencia}, and{total}. - “Some text is hard to read on its background.” One of your blocks has a background that’s hard to read on. Change it in Style › Background.
- “Your brand color isn’t readable on this background: the total uses the text color.” Your primary color is too light for the surface.
- “A text on the canvas looks very small on a phone.”, “Two texts on the canvas sit on top of each other.”, and “An element is outside the canvas and can’t be seen.” The canvas shows whole and scaled down on a phone: make the text bigger, separate the texts, or bring the element back onto the canvas.
- “An image on the canvas has no description.” Write its alt text, or check Decorative (screen readers skip it) if it’s only decoration.
What’s part of the Professional plan
Customizing Cord blocks and designing a single quote are part of the Professional plan (also Scale and Developer). Without it:
- Customize and Surface appear dimmed, with the From Professional badge. The note says: “With Professional you can change their text, the total’s size and alignment, how line items look and their surface. Without it, your quotes show them as usual and what you already saved is kept.” The text of Cord blocks can’t be typed on the page either. Column works on any plan.
- “Customize Cord blocks: requires the Professional plan or higher.” You pasted a customization in Code and your plan doesn’t include it: the editor doesn’t save it and the status says Couldn’t save. Undo the change to keep saving. You can always remove a customization.
- Design this quote says From Professional. Your plan doesn’t include design for each quote. If you type the address of a quote’s editor into your browser, Cord takes you back to its detail page.
What you saved is kept and applies again when you change your plan in Settings › Plans & subscription.
Other problems
- The status says “Couldn’t save”. Check your connection and click Save.
- “This text can’t be empty.” Some texts, such as the cover title, are required.
- “Only links that start with https://” The links in your texts must be secure.
- “This file is used in a design. Remove it there before deleting it.” The library says where it’s used: the design’s name, the quote’s number, or your theme background.
- “It doesn’t fit in your library: you have … left of …” You reached your plan’s space: 100 MB on Free, 1 GB on Starter, 5 GB on Professional, and 20 GB on Scale and Developer. Delete something in Media or change plans.