Terms and
Conditions

If you do not agree with these terms, you must not use our services or access our APIs.

01 Software Description

CORD is a technological platform designed for quote generation, collection management, and issuance of invoices — digital tax receipts (CFDI 4.0) for businesses in Mexico, and CORD's own commercial invoice for the rest of the world. Flouvia provides the cloud tool, but the User is solely responsible for the accuracy of the data entered, the amounts quoted, and the invoices issued.

02 Intellectual Property and Feedback

Flouvia grants you a limited, non-exclusive, non-transferable license to use the CORD software. All code, design, interface (UI/UX), and algorithms belong to us. However, you retain 100% intellectual property over your catalogs, price lists, logos, and client information. We claim no rights over your business information.

Feedback: If you provide us with suggestions, comments, or ideas to improve the platform ("Feedback"), you grant us a worldwide, perpetual, irrevocable, and royalty-free license to implement, modify, and exploit such improvements without obligation of compensation or recognition.

03 Billing Plans and Overages

Access to CORD is governed by an automated subscription scheme:

• Plan Limits: Each subscription includes a base monthly quota of AI uses, invoices issued, API calls, and User seats.
• Metered Billing: To avoid interrupting your operations, CORD will not block your service if you exceed your plan limits. The system will record the additional consumption, which will be automatically billed at the end of your monthly cycle via Stripe at the unit rates listed on our pricing page.

04 Payment Terms and Debit Authorization

To use our paid plans, you must provide a valid payment method. By doing so, you expressly authorize us and our exclusive payment processor (Stripe, Inc.) to make automatic and recurring charges to your card or bank account for your subscription amount and any generated overages.

Additionally, by processing payments through CORD, you agree to be bound by the Stripe Services Agreement. If automatic billing fails, we reserve the right to temporarily suspend access to your account until payment is regularized.

Payments from your Clients (Stripe Connect Custom)

If you choose to receive payments from your own clients through our platform, you will use Stripe Connect Custom. CORD acts as the technological platform and collects your KYC information solely to transmit it securely to Stripe via API. Stripe is the actual payment processor for these transactions. CORD is not a bank, nor does it hold, retain, or transfer funds. By setting up payments, you agree to the Stripe Connected Account Agreement. CORD is not responsible for any withholdings, restrictions, or account closures imposed by Stripe.

Deposits, Partial Payments and Installment Plans

CORD lets you request a deposit (a percentage payable on approval) and collect the balance according to the credit terms you set, or split a receivable into installments. Each portion is an independent charge processed through your connected Stripe account. You are solely responsible for the commercial terms you offer (deposit amount, credit period, number of installments), for delivering the goods or services agreed with your client, and for the correct tax treatment of each payment before the SAT (e.g. whether a partial payment constitutes a deposit, a payment in installments, or requires a Payment Receipt Complement/REP). CORD does not determine, guarantee, or enforce collection of any balance, and does not generate the REP automatically. Amounts, due dates, and payment status shown in the platform are a management aid and do not constitute a fiscal receipt or accounting record.

Autonomous AI Collections

CORD offers an optional AI collections agent that, once you enable it for your business, may contact your clients on your behalf (via email) about overdue balances, include payment links, and propose installment plans. By enabling this feature you authorize CORD to send these communications in your name and confirm you have a legitimate commercial relationship and a lawful basis to contact those clients. You are responsible for the accuracy of the receivables data and for ensuring these communications comply with applicable consumer-protection, data-protection, and debt-collection laws. The agent uses artificial intelligence and its wording may vary; CORD is not liable for the tone, content, or commercial consequences of any message, nor for amounts it fails to recover. You may disable autonomous collections at any time.

05 Prohibited and Restricted Activities

CORD is a platform for lawful commerce. As an infrastructure that issues invoices — including, for businesses in Mexico, interacting with the SAT to issue CFDI — it is strictly prohibited to use our software for:

• Simulating operations, tax evasion, or issuing invoices covering non-existent operations (companies classified as EFOS/EDOS by tax authorities).
• Money laundering, terrorist financing, or any activity that violates applicable federal or international laws.
• Selling illegal, unauthorized regulated goods or services, or those prohibited under Stripe's Acceptable Use Policy.

We reserve the right to suspend or permanently cancel, without prior notice or right to refund, any account we suspect is engaging in these practices, and we will report such activities to the competent authorities and our financial partners.

06 Fair Use Policy

To protect the stability of the shared infrastructure, features marketed as "Unlimited" are subject to a Fair Use Policy. We reserve the right to audit accounts showing abusive or anomalous consumption (e.g. using bots to saturate the Anthropic API). If abuse is detected, we will temporarily limit requests (Rate Limiting) and contact the User to migrate them to dedicated infrastructure.

07 Third-Party Apps and Integrations

The Service may interact with third-party products, services, or applications not owned or controlled by Flouvia (e.g. Shopify, external CRMs). You acknowledge and agree that we do not endorse such applications and are not responsible for their failures, security vulnerabilities, or data loss resulting from their use. Your use of third-party applications is at your own risk.

08 Tax and Legal Responsibility

CORD acts strictly as a technology provider and communication channel to the tax authorities it integrates with directly: the Authorized Certification Provider (PAC) and the SAT in Mexico, and the Tax Agency (AEAT) in Spain for businesses that connect a Verifactu certificate.

• No Accounting Advice: Flouvia is not a tax firm. The configuration of taxes, withholdings (IVA, ISR, IRPF), and the use of SAT or AEAT catalogs fall entirely on the User.
• Billing Errors: Flouvia is not responsible for fines, surcharges, or audits resulting from invoices (CFDI, Verifactu, or commercial) issued with data entry errors by the User.
• Verifactu Certificate: the electronic certificate used to sign and remit invoicing records to the AEAT is issued to the User by their own certification authority; the User is responsible for its custody, validity, and renewal before expiration. Records generated before the certificate is connected, or after it expires, are issued as commercial documents only and are not registered with the AEAT.

09 Confidentiality

Both parties ("Receiving Party" and "Disclosing Party") may have access to confidential technical, financial, or business information. The Receiving Party commits to protecting the Disclosing Party's Confidential Information using the same degree of care it uses to protect its own, and in no event less than a reasonable degree. This confidentiality obligation shall survive the termination of your CORD subscription.

Activity on public proposal links: when you send a proposal through a CORD link, the platform records activity on that link so you can follow up: when it was opened, how many times and by how many distinct devices, which sections the recipient reviewed and for how long, and whether they are viewing it at that moment. This data is visible to you as the sender, is scoped to that proposal, and is never shared with other businesses. The link itself tells the recipient that their activity is visible. IP addresses associated with this activity are stored hashed; the exception is the record of a digital signature, where the address is preserved in full as evidence of the signature.

10 Indemnification

The User agrees to defend, indemnify, and hold harmless Flouvia, its directors, employees, and technology providers from any claim, demand, fine, or damage (including legal fees) arising from the misuse of the Platform, the violation of these terms, or the issuance of invoices (CFDI or commercial) with fraudulent data to third parties.

11 SLA, Availability and Force Majeure

Flouvia operates on a "Best-Effort" basis aiming for 99.9% uptime. However, the architecture relies on world-class third-party infrastructure. We will not be liable for interruptions arising from downtime in the payment gateway (Stripe), databases (Neon / AWS), or instability in the connection with the SAT or the AEAT.

Force Majeure: Flouvia shall not be liable for failure or delay in performing its obligations caused by events beyond its reasonable control, including but not limited to natural disasters, pandemics, acts of terrorism, strikes, massive failures of internet providers, or government actions.

12 Limitation of Liability

To the maximum extent permitted by applicable law, Flouvia's total and cumulative liability to the User for any damage, loss, or cause of action related to the use of CORD shall be strictly limited to the total amount the User has paid to Flouvia for the service during the twelve (12) months immediately preceding the event giving rise to the claim.

13 Public API Terms

The use of the CORD API and outgoing Webhooks is restricted to your plan limits. The Client agrees to protect their API keys (sk_live_...). Flouvia is not responsible for data extraction or the issuance of fraudulent invoices resulting from the leak of your credentials.

14 Brand Usage (Publicity)

Unless the Client explicitly expresses otherwise in writing, by using the CORD Services, the Client grants Flouvia the non-exclusive right to use and display the Client's name, logo, and trademarks on the Flouvia website and in marketing materials for the purpose of identifying them as a customer of the platform.

15 Payments, Disputes and Refunds

Cord Payments transaction fees

When the Client activates the current Cord Payments fee schedule, each payment is subject to the total rate shown in Settings before acceptance. The current blended rates are: card payments, 4% plus MXN $3, plus VAT; recurring card payments, the same blended rate, which includes card processing and Cord's 0.4% margin; and SPEI transfers, 1% plus MXN $7, plus VAT, capped at MXN $588.12 total per payment. Funds are charged on the Client's connected payment account and are never held by Flouvia. Transaction and processing fees are generally not returned when the Client issues a voluntary refund, unless Flouvia expressly confirms otherwise in writing. Legacy organizations remain on their previous fee schedule until an authorized member accepts the new version.

Chargebacks, dispute fees and negative balances

The Client is the seller and merchant responsible to its buyer for each transaction, including authorization of the charge, delivery of the product or service, refunds, customer service, and applicable taxes. Cord provides the technology and does not become the seller or assume the Client's commercial obligations.

When a buyer files a chargeback or other payment dispute, Stripe may debit the disputed amount and any network or processor fee from the connected account balance. If that balance is insufficient, Flouvia may be liable to Stripe under the payment processing arrangement. As between the Client and Flouvia, the Client assumes the economic responsibility for the disputed amount, dispute fee, and any related negative balance attributable to the Client's transactions, except to the extent caused directly by Flouvia's proven fraud or willful misconduct.

The Client must reimburse any amount owed under the preceding paragraph within five business days after written notice. To the extent permitted by law and by Stripe, the Client authorizes Flouvia to recover or offset those amounts against present or future connected account balances. Flouvia may also pause new payment processing or payouts and require another authorized payment method until the negative balance is settled.

The Client must provide complete and truthful evidence within the deadline communicated by Cord or Stripe and must reasonably cooperate in the dispute process. Cord may assist with evidence preparation and transmission but does not guarantee the outcome. If a dispute is won, recovered amounts will be credited as determined by Stripe; processor or network fees that Stripe does not return remain payable by the Client.

All charges are securely processed by Stripe. Subscriptions renew automatically. The Client can cancel at any time from the Billing Portal. Upon cancellation, the service will remain active until the end of the already paid period. Flouvia does not issue full or partial refunds for unused months or overage consumption.

16 Applicable Law and Jurisdiction

This Agreement is governed by and construed in accordance with the current laws of the United Mexican States, without giving effect to its conflict of law principles. For any controversy, dispute, or claim arising from or related to these Terms or the use of the Platform, the parties expressly submit to the exclusive jurisdiction of the competent Federal or Local Courts of Mexico City, waiving any other jurisdiction that may correspond to them due to their present or future domiciles.

17 Modifications to the Terms

Flouvia may update these Terms and Conditions at any time. Substantial changes will be notified to the account Administrator via email or through a notice in the application Dashboard.