Payments & Deposits
Everything about receiving funds, settlement times, and fees.
How to activate online payments
Step-by-step guide to set up your account and receive card or SPEI payments from your quotes.
Change Payout Frequency
Learn how your deposit schedule is determined.
Automatic AI collections
An agent that, once credit lapses, reminds with the real link and negotiates installments.
Collect a deposit
Ask for a percentage up front on approval and collect the balance per terms.
Multi-currency collections
How to quote and collect in a currency different from your accounting currency.
Processing fees and rates
Learn about standard and custom rates when processing card and SPEI payments through Cord.
Deposit reconciliation
Export reports to match deposits with your accounting.
Issue refunds to customers
How to partially or fully refund a payment directly to the buyer's card.
Processing limits
Maximum transaction amounts and how to request an increase.
Handling disputes and chargebacks
Learn what a chargeback is and the steps you must follow to respond to or win a bank dispute.
Months Without Interest (MSI)
Current availability of installment card payments in Cord.
Cash Payment Reception
Current availability of cash payments.
Receive International Payments
Accept cards issued abroad with Cord.
Reasons for Declined Payments
Common bank error codes and how to fix them.
Bank account deposit times
Find out how long it takes for the money to reflect in your bank account once the client has paid.
Identity verification and beneficial owners (KYC)
What verification asks for, why it changes by country, how to declare owners with 25% or more, and what to do when a document is rejected.
Still have questions?
Don't worry, our expert team is an email away to solve any issue.