Reasons for Declined Payments
A payment may be declined by the issuing bank, incomplete authentication, incorrect details, or network risk controls.
Identify the reason in Cord
If a customer reports that their card does not go through when trying to pay a quote:
- Go to Payments and open the failed attempt.
- Cord shows a safe explanation and support reference without exposing internal fraud controls.
- Ask the customer to review their details, complete any bank authentication, and try again.
Recommended Solution: If the problem continues, the customer should contact their bank. Share the Cord reference with support so the team can investigate without requesting full card numbers.