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FREQUENTLY ASKED QUESTIONS

Frequently asked questions

It depends on the frequency you pick in Settings > Payments: daily, weekly or monthly payouts, with the minimum delay your country allows. A new account’s first payouts take longer while the initial review completes, and the estimated arrival date for each one is shown in your Payments dashboard.

Go to the Billing section in your portal, find the issued invoice, select 'Options' and click 'Generate Expense (Credit Note)'. Cord will automatically link the parent UUID.

Yes. You pick the selling currency in the editor and your client sees and pays by card in that currency. If your books are in a different one, Cord locks the exchange rate for 30 days when you save the quote, and the invoice states it along with the converted total. SPEI transfer is a Mexican rail and only charges in pesos.

Cord will send automatic reminders based on your account settings, and if you configured late fees, it will calculate them on the overdue balance.

Cord Payments charges a transparent method-specific fee, plus tax. You see and accept it before activation, while customer funds continue to settle directly into your account.

You can find your keys (Test and Live) in Settings > Developers > API Keys. Live keys are available on every plan, including Free — each plan just has a different key limit (Free: 2, Developer: 200).

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