Cord lets you initiate a full or partial refund from the payment history without leaving the platform. The tax correction remains a separate step when the payment already has a CFDI.

Step 1: Refund the payment in Cord

1. Go to Payments and locate the successful payment.
2. Select Refund, enter the amount, and confirm the operation.
3. For card payments, Cord requests the return to the issuing bank and updates the net amount when it receives the result.
4. For SPEI transfers (Mexican peso payments only), Cord creates a manual task with the amount and reference. You must complete the transfer from your bank; Cord never simulates an outgoing transfer.

Only the owner or a member with refund permission can confirm the operation. For security, Cord may request a recent password or second-factor verification.

The processing fee shown before confirmation is not returned by default. A refund also does not automatically reopen or cancel the quote.

Step 2: Tax correction (Credit Note)

Issuing a refund does not by itself cancel the original tax document.

In Mexico, it does not cancel the invoice with the SAT:

1. Go to Cord in Accounting > Invoices and locate the original invoice.
2. In the options menu (three dots), select Generate Credit Note (Expense).
3. Cord will automatically link the parent invoice’s UUID using the 01 relationship type.
4. Click on Stamp Expense. This will deduct the income for accounting purposes and provide your client with their XML proof.

In every other country, the correction is issued as a commercial credit note linked to the original invoice. In Spain, if your account issues under Verifactu, the correction never edits the already-signed chained record: it generates a NEW cancellation record, which is added to the chain instead of rewriting the previous one. See Issuing credit notes.